Refund policy
Return & Exchange Policy
Return & Exchange Policy – Crafted with Care for Your Satisfaction
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Non-Returnable Items: Due to the customized and handmade nature of our products, Bijour , does not accept returns for a change of mind or selection errors.
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Exchanges for Defective Items: If your product arrives damaged, please contact us within 24 hours with clear pictures of the item and any visible defects. We will assess the issue and, if eligible, arrange an exchange.
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Exchange Process: If eligible, exchanges are processed once we receive clear documentation of the product's condition. Customers are responsible for shipping costs associated with exchanges.
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Requirements for Complaints: Clear images and proof of defect are required within 24 hours of delivery to qualify for an exchange.
Our Return & Exchange Policy is designed to maintain the quality and uniqueness of our products. By shopping with Bijour, you agree to our terms.